•  Flexible support service

    Enterprise version feature

    For excellent customer service.

    Start now - it's free

     Meet an expert

    Great user interface

    Manage customer inquiries by tracking, prioritizing, and resolving them.

    Organize your tasks with a fantastic kanban view.

    Get a quick overview of your team's workload and check ticket status according to your customized SLA rules.

    Ready multichannel support

    Communicate with your clients on the platforms they use.

    Email

    New emails will automatically generate tickets.

    Website form

    Track your clients' inquiries with a customizable website form.

    Live chat

    Instantly communicate with website visitors using the "Live Chat" plugin.

    Designed for maximum productivity

    SLA, automation, templates, and pre-written responses.

    Odoo Helpdesk is designed to optimize your team's productivity:

    Set your own SLA rules and allow Odoo to perform automated actions according to them.

    Automate emails or actions at different stages of ticket resolution.

    Create dynamic email templates to automate frequent replies.

    Escalate tickets to your manager with just one click.

    Invite experts to join live discussions.

    Use pre-written chat responses to provide immediate replies.

    Offer support contracts for sale

    Easily sell, renew, and resell.

    Sell support contracts to clients and enable automatic access to support services. Track the time spent on each contract using the time tracking app and increase sales by offering contracts with limited validity. Set up alerts for your sales and support departments based on the status of clients.

    Offer smarter self-service

    Integrated customer knowledge base.

    Enhance your self-service platform by directly linking FAQs, training videos, and presentations to the ticket.

    Build a community around your product with a forum.

    Allow clients to close tickets themselves

    Empower clients to increase autonomy and productivity.

    Reduce the risk of errors, prevent misunderstandings, and free up more time for the Helpdesk team to focus on critical tasks.

    Full integration with other Odoo apps

    Live chat

    Engage directly with website visitors to attract leads and increase online sales.

    Open

    Forum

    Engage with your community, ask questions, and get answers.


    Open

    CRM

    Track all interactions with your prospects and clients to improve the sales cycle.

    Open

    Website

    Create an outstanding corporate website that is fully customizable and optimized for SEO.

    Open

    12 Million users

    grow their business with Odoo

    Sell and support your services with SLA ​Start now - it's free

    No credit card required - instant access